Terms of Use

This website, marthienel.com, is operated by Marthie Nel Hauptfleisch Music (Pty) Ltd.

By using this website or purchasing products or services through it, you agree to provide accurate information and to use the website only for lawful purposes.

Product descriptions, prices and availability may change. All original books, music, written material, images and other creative content remain protected by applicable copyright and intellectual property laws.

Payments are processed securely through third-party payment providers. We do not store customers’ complete card details.

For questions about an order or these terms, please contact us through the contact details provided on marthienel.com.

Last updated: 21 August 2026.

Privacy Policy

Marthie Nel Hauptfleisch Music (Pty) Ltd respects your privacy.

When you use marthienel.com, we may collect information you provide, including your name, email address, contact information, billing information and information required to process an order.

This information is used to process purchases, communicate with customers and operate our website and business. We do not sell your personal information.

Payments are processed by third-party payment providers, and we do not store your complete card details.

We take reasonable measures to protect personal information and handle it in accordance with applicable South African privacy legislation, including POPIA.

You may contact us through marthienel.com regarding your personal information.

Last updated: 21 August 2026.

Shipping and Delivery Policy

Marthie Nel Hauptfleisch Music (Pty) Ltd sells creative products and services through marthienel.com.

Digital products: Where a product is supplied digitally, customers will receive access or delivery electronically after successful payment.

Physical products: Where physical products are offered, the available delivery method and applicable delivery charges will be displayed during the ordering process. Delivery times depend on the destination and delivery provider.

Customers are responsible for providing a correct delivery address and contact information.

If you experience a problem receiving an order, please contact us through marthienel.com.

Refund and Returns Policy

We want customers to receive the product or service they purchased.

If a physical product arrives damaged, defective or incorrect, please contact us as soon as reasonably possible so that we can resolve the problem.

Refunds and returns will be handled in accordance with applicable South African consumer protection legislation.

Because digital products cannot normally be physically returned once supplied or accessed, refund requests for digital products will be considered according to the circumstances and applicable law.

If an event, service or other product has specific cancellation or refund conditions, these will be communicated with the relevant offering.

For assistance, please contact us through marthienel.com.